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A Guide for Lash Artists: Dealing with Claustrophobic Customers During Lash Extensions

A Guide for Lash Artists: Dealing with Claustrophobic Customers During Lash Extensions

As a lash artist, your main goal is to enhance the beauty and confidence of your clients by giving them stunning lash extensions. However, in the course of your work, you may encounter clients who struggle with claustrophobia. Dealing with claustrophobic customers can be challenging, but with the right approach and some effective strategies, you can ensure a comfortable and enjoyable experience for both you and your clients. In this blog, we'll explore tips and techniques to help you navigate this situation professionally and with sensitivity.

Understanding Claustrophobia: Before we dive into the strategies, it's essential to understand what claustrophobia is. Claustrophobia is the fear of confined spaces or situations where escape might be difficult. It can manifest differently in each individual, ranging from mild discomfort to severe panic attacks. Being empathetic and knowledgeable about this condition will be crucial in providing the best service possible.

  1. Create an Open and Welcoming Atmosphere: To help ease the anxiety of claustrophobic clients, start by creating an open and welcoming atmosphere in your lash studio. Use soft, calming colors for the decor, play soothing music, and maintain a tidy and organized workspace. These elements can help set a relaxed tone from the moment your client walks in. First impressions are everything!

  2. Communication is Key: Effective communication is essential when working with claustrophobic clients. Begin by explaining the lash extension process step by step, so they know what to expect. Encourage them to ask questions or express their concerns. Let them know that they are in control of the situation and can pause or stop the procedure at any time. 

  3. Offer a Pre-Consultation: Consider offering a pre-consultation where you can meet with the client before the actual appointment. This allows you to build a rapport, assess their specific needs and concerns, and discuss any accommodations that might be necessary to ensure their comfort.

  4. Use Relaxation Techniques: Incorporate relaxation techniques into your lash extension sessions. Encourage deep breathing exercises or mindfulness meditation to help your client stay calm and centered during the process. You can also provide a stress-relief ball or object for them to hold onto if it helps.

  5. Adjust Your Setup: Make adjustments to your setup if needed. Offer a reclining chair with more space around it, allowing your client to feel less confined. Ensure good lighting and ventilation to create a more open and comfortable environment.

  6. Provide Distraction: Engage your client in conversation or offer distractions like a tablet with their favorite show or music during the lash application. Distractions can help redirect their focus away from the sensation of being enclosed.

  7. Be Patient and Understanding: Above all, patience and understanding are key when working with claustrophobic clients. Recognize that they may need breaks or moments to collect themselves. Offer reassurance and support throughout the session, and never rush the process.


Dealing with claustrophobic customers while applying lash extensions requires empathy, effective communication, and a few simple adjustments to your studio setup and approach. By following these tips, you can provide a positive and comfortable experience for your clients, ensuring they leave your studio feeling beautiful and confident.

We would love to hear from you! If you found this blog helpful or have any additional tips to share, please leave your feedback in the comments section below. Your insights can help other lash artists navigate similar situations with confidence. Don't forget to share this blog with your fellow lash artists and friends who might benefit from it. Together, we can create a supportive community and elevate the lash extension experience for everyone. Thank you for being a part of the Lash Primp community!

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